Returns & Exchanges

At Universal Companies, we are committed to providing the highest quality professional spa and wellness supplies, which is why we offer a 30-day satisfaction guarantee on most items. If you are not completely satisfied with your purchase, our streamlined process ensures a quick and efficient return or exchange experience.

Return Process

• 1.
  Request Authorization

  Log in to your professional account and navigate to the order history to request a Return Merchandise Authorization (RMA) number for the items you wish to return.

• 2.
  Securely Package Items

  Place the unused items in their original packaging, ensuring all seals are intact and including a copy of your packing slip or RMA confirmation inside the box.

• 3.
  Ship to Distribution Center

  Affix the provided shipping label or address the package to our main distribution center, ensuring you use a trackable shipping method for your protection.

• 4.
  Processing and Refund

  Once our quality control team inspects the returned items, we will process your refund or store credit within 5-7 business days to your original payment method.